Annual ReportsQuality of Care Report 2007-2008
Northeast Health Wangaratta (NHW) officially launched its seventh Quality of Care Report to the community at the organisation's AGM on 26th November 2008. The report aims to provide people with information regarding the quality and safety of patient care at Northeast Health Wangaratta. Victorian public hospitals are now required under legislation to produce such a document each year. Led by the Quality and Safety Department, the collation of the Quality of Care report is the combined effort of a large number of NHW staff and the Community Advisory Committee. The focus is to provide the community with information on services delivered by NHW, to detail activities and identify quality outcomes.
Of particular interest this year is the “centre spread” highlighting the development of out new residential aged care facility “Illoura”. Opened on the 12th of December 2007, Illoura is home to 60 aged citizens of the Wangaratta sub-region. The state of the art facility includes 46 single and eight double bedrooms, all with ensuites. The large common areas enable the lifestyle team to lead recreational activities such as arts and crafts, games, men’s Friday luncheons, physiotherapy group sessions and many other resident focussed activities. Other initiatives since the residents re-located include the formation of a "Gardening Club" for dementia sufferers and the development of a new newsletter which includes quizzes puzzles and competitions. The facility was the subject of an Aged Care Standards Agency assessment in April 2008 and received very favourable feedback.
Other interesting aspects covered in this year’s report include: developments in the mental health program, information on how clinical risk is managed, Wal’s Story – a palliative care journey, our results in the key areas monitored by the Department of Human Services and details of key achievements by our staff.
NHW Board President Mr Allan Wills stated that "the report informs our community about the aspects of health care that affect them most. These aspects include areas such as the quality improvement of services, the safety and cleanliness of wards and departments, customer satisfaction, our complaints procedures, the admission and discharge process, infection control, staff credentials and clinical governance. For those who also wish to know about the more traditional aspects that were found in previous annual reports, and accompanying publication that includes audited financial statements, staffing details and statistics is also available."
The Quality of Care Report can be downloaded below. Of particular interest this year is the “centre spread” highlighting the development of out new residential aged care facility “Illoura”. Opened on the 12th of December 2007, Illoura is home to 60 aged citizens of the Wangaratta sub-region. The state of the art facility includes 46 single and eight double bedrooms, all with ensuites. The large common areas enable the lifestyle team to lead recreational activities such as arts and crafts, games, men’s Friday luncheons, physiotherapy group sessions and many other resident focussed activities. Other initiatives since the residents re-located include the formation of a "Gardening Club" for dementia sufferers and the development of a new newsletter which includes quizzes puzzles and competitions. The facility was the subject of an Aged Care Standards Agency assessment in April 2008 and received very favourable feedback.
Other interesting aspects covered in this year’s report include: developments in the mental health program, information on how clinical risk is managed, Wal’s Story – a palliative care journey, our results in the key areas monitored by the Department of Human Services and details of key achievements by our staff.
NHW Board President Mr Allan Wills stated that "the report informs our community about the aspects of health care that affect them most. These aspects include areas such as the quality improvement of services, the safety and cleanliness of wards and departments, customer satisfaction, our complaints procedures, the admission and discharge process, infection control, staff credentials and clinical governance. For those who also wish to know about the more traditional aspects that were found in previous annual reports, and accompanying publication that includes audited financial statements, staffing details and statistics is also available."
 NHW Quality of Care Report 2007-2008 | type: pdf | size: 683 kB |
Annual Financial & Performance Report 2007-2008
NHW continues to present the annual report to the community in two segments. The Annual Financial and Performance Report is adjunct to the Quality of Care Report, and provides the financial and statistical data required by the Victorian Government in the Financial Management Act, Annual Reporting Guidelines 2007/08. The report also includes details of the organisations structure and staff as well as a comprehensive section on fundraising and public relations activities for the year, as an acknowledgment of the valuable contribution of the community, the support groups and the staff of NHW.
NHW Board President Mr Allan Wills reported on the Annual Financial and Performance Report explaining that the cover for this years report has a facilities flavour, with a photograph of the current landscape of the main campus. “Inside the back cover you will note other aerial images taken in 1950 1981 and 1996. These photos illustrate the continual growth of the facilities at Northeast Health Wangaratta”.
“In 2007/08, 14,514 patients were treated in the acute units, including a significant number from the waiting list, due to specific targeted Commonwealth and State funding. There was a further 6% increase in emergency presentations to 18,158 and 553 babies were delivered. As a result of increasing demand, the sub acute inpatient program (Rehabilitation and Geriatric Evaluation and Management) received additional non-recurrent bed days funding, which assisted us to treat 328 patients in this area. The community-based and outpatient occasions of service delivered by Northeast Health Wangaratta exceeded 120,000 for the year. This covers areas such as home based nursing, allied health, sub acute ambulatory services, chronic disease management, aged care services to the home and a wide variety of community mental health services”.
The Annual Financial & Performance Report can be downloaded below.
NHW Board President Mr Allan Wills reported on the Annual Financial and Performance Report explaining that the cover for this years report has a facilities flavour, with a photograph of the current landscape of the main campus. “Inside the back cover you will note other aerial images taken in 1950 1981 and 1996. These photos illustrate the continual growth of the facilities at Northeast Health Wangaratta”.
“In 2007/08, 14,514 patients were treated in the acute units, including a significant number from the waiting list, due to specific targeted Commonwealth and State funding. There was a further 6% increase in emergency presentations to 18,158 and 553 babies were delivered. As a result of increasing demand, the sub acute inpatient program (Rehabilitation and Geriatric Evaluation and Management) received additional non-recurrent bed days funding, which assisted us to treat 328 patients in this area. The community-based and outpatient occasions of service delivered by Northeast Health Wangaratta exceeded 120,000 for the year. This covers areas such as home based nursing, allied health, sub acute ambulatory services, chronic disease management, aged care services to the home and a wide variety of community mental health services”.
| NHW Financial and Performance Report 2007-2008 | type: pdf | size: 983 kB |
Previous Reports
| NHW Annual Financial & Performance Report 2006-2007 | type: pdf | size: 1 MB |
| NHW Quality of Care Report 2006-2007 | type: pdf | size: 1 MB |
| NHW Annual Financial & Performance Report 2005-2006 | type: pdf | size: 865 kB |
| NHW Quality of Care Report 2005-2006 | type: pdf | size: 503 kB |
| NHW Quality of Care Report 2004-2005 | type: pdf | size: 969 kB |